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Avernia is an independent eCommerce retailer dedicated exclusively to electric fireplaces, bringing warmth, style, and comfort to everyday living.
We operate as a direct-to-consumer online store, sourcing all products through established wholesale and distribution partners. Every electric fireplace offered on avernia.shop is obtained through legitimate supply channels and is sold directly by Avernia to end customers. We do not function as a marketplace and we do not list products from third-party sellers.
Avernia is the seller of record for all purchases made on avernia.shop. This means we are fully responsible for order processing, secure payment handling, customer communication, returns, refunds, and post-purchase support. Customers always interact directly with Avernia when placing orders or requesting assistance.
To ensure fast and reliable delivery, orders are shipped from partner-operated fulfillment centers located in Canada, depending on product availability and the customer’s shipping destination. In some cases, orders may ship in multiple packages or from different locations to optimize transit time. Our fulfillment partners manage logistics operations only, while Avernia remains fully accountable for the overall customer experience.
We are committed to transparency, accuracy, and consistency across our website and customer communications. Product descriptions, pricing, availability, and shipping details are carefully maintained to reflect the exact fireplaces customers receive. Our checkout process uses encrypted transactions and secure data protection practices to safeguard customer information.
Our goal is to provide a straightforward and trustworthy shopping experience centered on high-quality electric fireplaces, clear policies, responsive support, and dependable fulfillment. We continually review our operations to ensure compliance with applicable consumer protection standards and eCommerce best practices.
If you have any questions about our fireplaces, policies, or an existing order, our customer support team is available to assist and ensure your experience with Avernia is clear, reliable, and fully supported.
Company Information
Company Name: Teameo Ventures Inc.
Trade Name: Avernia
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
Phone:+1 647-370-6654
Registered Business Number : 787607027
Email: support@avernia.shop
Address: 65 Thorncliffe Park Drive, Apt 1304, East York, Ontario, M4H 1L2, Canada
For quick access to all contact options, please visit our Contact Us page.