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What does Avernia sell?
Avernia specializes exclusively in electric fireplaces. We offer carefully selected models designed for home heating, ambiance, and modern interior styling.
Is Avernia a marketplace?
No. Avernia is an independent online retailer. We do not list products from third-party sellers. We sell directly to end customers and remain fully responsible for every order.
Who do I contact for help?
For any questions or assistance, email us at support@avernia.shop or call us at 613-209-5774 during business hours.
Do electric fireplaces really heat a room?
Yes. Most of our fireplaces include built-in heaters capable of warming small to medium-sized rooms efficiently. Heating performance depends on the model and room size.
Are your fireplaces safe to use indoors?
Absolutely. Electric fireplaces produce no real flames, smoke, or emissions, making them a clean and safe heating option for apartments, homes, and offices.
Do I need special installation?
No special installation is required for most units. Many models are plug-and-play. Wall-mounted or recessed units may need minor setup as outlined in the product manual.
Do fireplaces come with remotes and controls?
Yes. The majority of Avernia electric fireplaces include remote controls, adjustable flame brightness, temperature settings, and timer functions.
Are fireplaces energy-efficient?
Electric fireplaces convert nearly all electricity into heat, making them highly efficient compared to gas or wood fireplaces.
Do you offer warranty on products?
Yes. All fireplaces come with manufacturer warranties. Details vary by model and are clearly shown on each product page.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.
Which items cannot be returned?
Final sale items, gift cards, digital products, custom orders, and any used or customer-damaged items are non-returnable unless due to our error.
What if my fireplace arrives damaged or defective?
Contact us within 7 days of delivery with photos or videos. Once verified, we will provide a free replacement or full refund.
How do I start a return?
Email support@avernia.shop with your order number and reason. We’ll issue an RMA and return instructions.
Who pays for return shipping?
We cover return shipping for our errors. Otherwise, the customer is responsible for return shipping costs.
When will I receive my refund?
Refunds are processed within 3–10 business days after we receive and inspect the returned item.
Standard orders are processed within1–3 business days, Monday through Friday, excluding public holidays.
Once your order has shipped, you will receive aconfirmation email with tracking details.
Avernia currently shipswithin Canada only.
If you have questions about delivery eligibility or special shipping requests, please contact our support teambefore placing your order.
Yes. We offerfree shipping on all orders within Canada.
There isno minimum purchase requirement, and free shipping is automatically applied at checkout.
Delivery timeframes begin once your order has been dispatched.
Standard Parcel Shipping (FedEx / UPS):
Estimated delivery within3–9 business days
Delivery times are estimates only and are not guaranteed. Remote or rural areas may experience longer transit times.
Curbside Delivery Only:
Freight deliveries are made curbside at the end of your driveway or an accessible delivery point. Carriers will not move items inside your home, garage, or backyard.
Delivery Appointment Required:
The freight carrier will contact you to schedule a delivery appointment. A valid phone number is required at checkout. Asignature is required, and someone must be present to receive the shipment.
Inspection at Delivery:
Please inspect your order for visible damage before signing. Any damage must be clearly noted on the carrier’s paperwork, or the shipment should be refused if damage is significant.
Once your order ships, you will receive atracking number by email.
Please allow24–48 hours for tracking updates to appear in the carrier’s system.
What payment methods are accepted?
Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, and Google Pay.
Is my payment secure?
Yes. Payments are handled through Authorize.net with SSL encryption and PCI-compliant fraud protection.
When is my card charged?
Your card is charged once the order is confirmed and authorized for shipment.
What currency are prices shown in?
All prices on avernia.shop are in CAD, with taxes calculated at checkout.
Company Information
Company Name: Teameo Ventures Inc.
Trade Name: Avernia
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
Phone:+1 647-370-6654
Registered Business Number : 787607027
Email: support@avernia.shop
Address: 65 Thorncliffe Park Drive, Apt 1304, East York, Ontario, M4H 1L2, Canada
For quick access to all contact options, please visit our Contact Us page.